Miles and Smith Group | Past Client Reviews

Olivia from the Miles and Smith group was wonderful! She was always available to answer questions and was the perfect combination of professional and friendly. She showed us a home we didn’t think we wanted to see and it ended up being the perfect home for us! She sold our home within a couple weeks. Two years later when I needed help with a situation related to the sale of my previous home, she was beyond helpful! I can't recommend her enough!

Great customer service, prompt return of phone calls and email, easy to get a hold of and super friendly!

This was the first experience I have ever had selling a home. I have never seen more dedication, professionalism and concern from a team! I will refer them to everyone buying or selling a home. They were always there for myself and my family, they answered all our questions and were awesome!

We can’t thank The Miles & Smith Real Estate Group enough. They did everything to make buying our first home a wonderful experience.

The Miles & Smith Real Estate Group exceeded every expectation we had about buying and selling. They did a great job and were very professional. We don’t know what we would have done without The Miles & Smith Real Estate Group helping us throughout the process of selling and buying.

Selling a home is never easy, but the Miles & Smith team guided us every step of the way. Our Home sold in 5 days...what more can we say? Thank you Miles & Smith Team for your excellent professional service.

My experience with the Miles & Smith Group was extraordinary!  Shawna worked with me for almost a year, to make sure that I found a home that was the best for me and my daughters.  Being a single mother, this team made the process fairly easy.  The support staff was just as helpful, when I called or sent an email.  The service that this team provides is second to none.  If I ever decide to make another real estate transaction, I will definitely use Keller Williams, Miles & Smith Group!  I would like to say thank you for all that you have done!

Despite the economic advantages to home ownership, I've been so afraid of the selection and mortgage process that I put off buying a house for years.  Finally, someone recommended Shawna Smith and The Miles & Smith team to me and - after my first meeting with them - I knew I was in good hands.  Shawna and Mary Lynn patiently (and expertly) guided me through the process of finding a neighborhood, selecting a home and navigating the closing process.  I can't thank them enough for their kind dedication and for their determination to make my first-time home buying experience a good one.  I LOVE my new home and I can't thank The Miles & Smith team enough for helping me achieve it.  I have already told all of my friends to see Shawna or Mary Lynn when they need home buying advice!

You are very thoughtful and I appreciate your gratitude! It is I who should be thanking you and your team. Your team's professionalism provided my family with a quick and smooth transaction and I couldn't be more pleased with the results! Your cards are in my desk and I won't hesitate to refer you or contact you myself if the need arises. Thanks again!

We want to thank the entire team for their hard work, professionalism, and dedication to the real estate process. We cannot imagine a better real estate team to exist in the Louisville market and beyond. Thanks so much and cheers to the best real estate group in the business!

Just received an email that the house closed.  I wish to thank you and your staff for your assistance and for going above and beyond each time on our behalf.  Warmest regards.

Thanks. It's been great working with you and the team. You are very knowledgeable and were quick to get me the answers that you didn't know. I think you deserve a raise and I'm not afraid to say so.

This was an estate sell very difficult for my brother and myself. Shawna was very understanding and thoughtful through out the entire ordeal.It took   longer to get the home ready to sell then to actually sell it. The meeting with the stager was very insightful. Helpful during the closing. They priced the house right. All around positive experience.  I would use them again.

Great job Malachi Hadley; thanks for all your wonderful hard work. Enjoyed you being a part of the blessings from our good God. For he's good all the time. Amen

Shawna- Thank you for representing me... with integrity.  I appreciated the team
approach...  All of you responded to my concerns and questions in such a timely manner.  My prayer is for a very successful year for the firm and all of you personally.

Our experience with Miles and Smith group has been great from the first visit with Shawna. We were a little skeptical at first due to a previous bad experience with a different realtor company. We really like the updates along the way and always feeling we could contact someone at anytime with questions or concerns. We thought it would take months and months to sell. We were wrong, it only took two or three showings in a matter of couple weeks for someone to put an offer in. I would refer anyone wanting to buy or sell in the future to Miles and Smith group it is one of the best realtor companies out there!! We also used Whitney as our buyer agent for our new house. She was willing to meet with us anytime anywhere for any concerns we may have had. I was always able to call and ask her any questions I had even on her days off! This is a amazing team and a great group of people!

Monday, Jan. 11, 2016: consultation to discuss whether or not to sell our home with our realtor, Shawna Smith of The Miles & Smith Real Estate Group at Keller Williams Realty Louisville East (who helped us buy our home over four years ago, yes, she's so good we went back)
Friday, Jan. 22, 2016: Our first home, the home we brought our son home to and spent 2.5 years loving, learning, and laughing, was listed on the MLS at approx. 3:30 pm
Sat. Jan. 23, 2016: Approx. 9 pm, one offer at asking price accepted, backup offer at asking price accepted, and third offer rejected on our home. 
Friday, Feb. 26, 2016: Closed on the sale of our first home. 
This has been an amazing experience that we would do 100 times over with the trust and guidance of Shawna. However, if it weren't for the support and extraordinary help from our neighbors, friends, and family this past month and half, it would not have been possible. Today we didn't close a chapter, but a page in our book of life and we are nothing but ecstatic to turn to the next one. God is great my Facebook family, God is great, always.  
I can't offer the help of my friends and family but I can definitely recommend that if you have real estate to buy or sell, Shawna Smith and The Miles and Smith Real Estate Group are the ones you want standing in your corner, seriously! Ron Millay Wendy Millay Rebecca Mitchell Davis Todd DavisAmber Millay and others not on FB, THANK YOU!!!